How To Write a Customer Service Resume
A successful customer service resume or CV (Curriculum Vitae) is about highlighting your pertinent experience and skills. A well-written resume or CV and a professional cover letter, along with an impressive LinkedIn profile, can make the difference in obtaining an offer. We at Cairns Resume, we specialize in offering CV and resume writing services covering letter writing, as well as LinkedIn profile optimization to make your profile stand out the others. In this article, we’ll discuss how to write about customer service in a resume or CV, show your customer service abilities on a resume or CV, and provide tips on what to write about customer service abilities.
How to describe customer service on an application or resume:
When you describe your customer service experience, concentrate on specific work duties and responsibilities. Utilize action verbs such as "assisted," "resolved," or "responded," to describe your tasks. Additionally, include any relevant metrics, such a customer satisfaction , to show your contribution.
How to show customer service capabilities on a resume or CV:
Alongside the description of the experience you had, it is important to include specific skills that are applicable to customer service, like communicating and problem-solving skills. Include any relevant certifications or training for example, a customer service training course or certificate from a specific customer support software.
What do I write about about customer skills in service?
When you write about your customer service skills, focus on the most vital and relevant skills needed for the position you’re applying to. For example, if your job involves a lot of phone communication, highlight your experiences and expertise in customer service via phone.
How can I document the customer experience I had:
If you are writing about your customers service experience, make sure you use specific examples and measure your successes. For instance, instead simply saying "Helped customers with their queries," say "Assisted an average of 50 people per day by answering their queries, which resulted in a 90% percentage of satisfaction."
By following these tips that you will be able to craft an effective customer service resume, Cover letter, and LinkedIn profile that shows your relevant experience and skills that make you an ideal candidate for customer service roles. Remember it is important to edit and proofread your resume your CV or cover letter before submitting it and consider getting help from a professional Cairns Resume if you need assistance.
