How do you describe Customer Service on a resume

Posted by Cairns Resume on 3 Oct 2024

When you are applying for a customer service job, it is essential to highlight your relevant experiences and abilities on your resume. A well-written resume will make significant difference in obtaining the job you want. At Cairns Resume, we specialize in providing resume writing services to assist you in standing out the crowd. In this article, we’ll explain how to talk about the quality of service you provide on your resume.

  1. Use action verbs. When you are describing your customer experience, use action verbs like "assisted," "resolved," or "responded." These verbs suggest that you have actively been engaged in your customer service activities and achieved the desired results.
  2. Incorporate specific job duties and responsibilities. Be precise when describing your customer service experience. Instead of telling the reader that you "worked in customer service," you should say "managed the customer service reps and dealt with customer complaints."
  3. Incorporate relevant indicators such as satisfaction rates to demonstrate your effectiveness. For instance, "increased customer satisfaction by 15% through efficient strategies for solving problems."
  4. Tailor your resume: Tailor your resume according to the job you’re applying for. Include the relevant skills and experience that you have that will be most useful for the position.
  5. Check your resume for errors and seek help from a professional Before you submit your resume, proofread it. you submit it to ensure it’s error-free. If you need assistance take advice from a professional with Cairns Resume.

Following these steps that you will be able to craft your resume for customer service that effectively highlights your relevant work experience and capabilities. Make sure you tailor your resume to the job you’re applying to and make sure you proofread it prior to submitting it. Cairns Resume can also assist you in creating a successful resume that highlights your strengths and expertise.

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How to Describe Customer Service on a Resume

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